facebook-messenger-klm

Facebook Messenger launches its first airline bot

Facebook Messenger has a new bot, and this one can deliver all your flight info to one thread. The Messenger team has announced that its first airline partner’s, the KLM Royal Dutch Airlines’, bot is up and running in some locations and will be more widely available in the coming days. You have to choose to receive info via Messenger when you book tickets through the airline’s website to be able to take advantage of its new feature. Once you do, the bot can send you your itinerary, boarding pass, check-in confirmation and even delay notifications through the app. It also gives you the choice to talk to a human staff member in case you have questions way above the bot’s pay grade.

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